ListBuddy is operated by ListBuddy LLC, a New Jersey limited liability company ("ListBuddy", "we", "us", or "our"), with a business address at 18 Ramkay Drive, Fairfield, New Jersey 07004, United States. References to the "Service" mean the ListBuddy web application at app.listbuddy.org, the ListBuddy browser extension, the API at api.listbuddy.org, and the marketing site at listbuddy.org.
References to "you" or "Customer" mean the individual or business accessing the Service or entering into an agreement with ListBuddy LLC. You must be at least 18 and legally able to enter into binding contracts. If you use the Service for a business, you represent that you have authority to bind that business.
ListBuddy provides software and, when separately ordered, managed services that help online sellers source products, create and manage marketplace listings, monitor pricing and inventory, process order-related workflows, and manage shipment tracking. The Service interacts with third-party marketplaces, retailers, payment providers, artificial-intelligence providers, and tracking providers as necessary to provide the features you use.
Reports, bookkeeping, and tax outputs are informational only. The Reports section of the app, Schedule-C estimates, quarterly summaries, expense tables, and any other financial figures the Service displays or exports are provided as a convenience for your own record-keeping. They do not constitute tax, accounting, legal, or financial advice. You are solely responsible for the accuracy of your tax filings and should consult a qualified CPA or tax professional before relying on any number produced by the Service.
AI-generated content. Portions of the Service use third-party AI models (currently Google's Gemini API) to generate listing titles, descriptions, and product attributes from source product data. AI-generated content may contain errors, omissions, or inaccuracies and is provided as a draft for your review. You are solely responsible for reviewing and approving any listing before it is published, and you remain responsible for the accuracy, legality, and compliance of every listing on your eBay account.
The Service may evolve over time. You acknowledge that:
You are responsible for everything that happens under your account. Keep your password and any API tokens you give us confidential. Notify us at support@listbuddy.org immediately if you suspect unauthorized access.
You must provide accurate information at signup and keep it current. We may suspend or terminate accounts that supply false information, use the Service in violation of these Terms, or that pose a fraud or chargeback risk.
Commercial access to ListBuddy may include a one-time software license, revenue or profit share, optional managed services, and separately purchased add-ons or tracking credits. Your exact plan, pricing, payment schedule, revenue-share obligations, included features, cancellation rights, refunds, cure periods, and termination rights are stated in the customer-specific documents you sign or accept.
Order of control. If these Terms conflict with a signed Master License and Profit-Share Agreement, Plan Selection, Add-On Order, payment authorization, personal guaranty, amendment, or other customer-specific agreement, the customer-specific agreement controls for that subject. Nothing on the marketing site changes a signed agreement.
Managed services and add-ons. Managed services, tracking credits, and other add-ons are provided only when ordered and may be subject to separate fees, limits, expiration rules, or usage conditions stated in the applicable order or agreement.
You must pay all amounts when due under the documents governing your account. Payments may be collected by ACH as the primary method and by an authorized backup card or other approved method. Any authorization to debit a bank account or charge a payment card is governed by the separate authorization you provide and applicable law. Payment processing may be handled by Stripe or another payment provider.
If a payment fails or an amount becomes past due, ListBuddy may retry an authorized payment method, suspend services, send notices, apply contractually authorized fees, and use lawful collection remedies as provided in the documents governing your account. You are responsible for chargeback fees, collection costs, and other amounts only to the extent authorized by your agreement and applicable law.
A personal guaranty applies only when a guarantor separately signs one. Cancellation, refund, cure, default, suspension, and termination rights are governed by the applicable signed agreement or order.
You agree not to:
We may suspend or terminate accounts that violate these provisions, subject to any rights stated in a controlling customer agreement.
ListBuddy is not affiliated with, endorsed by, or sponsored by eBay, Amazon, or any other retailer. You are solely responsible for complying with the rules of those platforms. ListBuddy does not guarantee that the Service or your use of it will be compatible with, permitted by, or remain functional under those platforms' policies, which may change at any time.
If eBay, Amazon, or another platform restricts, suspends, or bans your account for any reason (including reasons related to your use of ListBuddy), that is between you and that platform. We are not liable for any loss of access, listings, sales, or revenue resulting from such actions. Any refund right is governed by the documents controlling your purchase.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, OR QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, RELIABLE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LISTBUDDY LLC OR ITS MEMBERS, MANAGERS, AFFILIATES, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR EBAY/AMAZON ACCOUNT STANDING, WHETHER IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT TO THE EXTENT A CONTROLLING SIGNED AGREEMENT STATES A DIFFERENT LIMIT, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO LISTBUDDY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
You agree to defend, indemnify, and hold harmless ListBuddy LLC and its members, managers, affiliates, employees, and contractors from and against any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including any intellectual property or platform terms; or (d) any listing, sale, or order you process using the Service.
We may suspend or terminate access for a material violation of these Terms, fraud, security risk, unlawful conduct, nonpayment, harm to other customers or third parties, or other grounds stated in a controlling customer agreement. Any required notice or cure period in that agreement will apply. On termination, your right to use the Service ends, but provisions that by their nature should survive will remain in effect.
ListBuddy-created listings. If the documents governing your account authorize ListBuddy to end, deactivate, or otherwise manage listings created through the Service when access ends, you authorize us to perform that cleanup using your stored marketplace authorization. ListBuddy does not claim ownership of your marketplace account, order history, sales records, or buyer relationships.
You agree that ListBuddy may create and retain electronic records relating to account activity, agreements, authorizations, invoices, payments, revenue-share statements, notices, support, compliance, and use of the Service. We may use those records to operate the Service, administer and enforce agreements, resolve disputes, collect amounts owed, and comply with law. Our handling of personal information is described in the Privacy Policy.
You consent to receive contractual, billing, account, security, and operational notices electronically at the email address associated with your account or agreement. You must keep your contact and payment information current.
These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict-of-law principles.
Mandatory pre-dispute notification. Before initiating any legal action, you must first contact us at support@listbuddy.org with a written description of the dispute and at least thirty (30) days to attempt informal resolution. Most issues are resolved this way.
Unless a controlling signed agreement states otherwise, the state and federal courts serving Essex County, New Jersey will have exclusive jurisdiction over any unresolved dispute, and each party consents to venue there.
We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and provide any notice required by law or a controlling customer agreement. Changes to these website Terms do not retroactively amend a signed agreement.
These Terms and the Privacy Policy, together with any controlling customer-specific documents, constitute the agreement between you and ListBuddy for their respective subjects. If any provision is found unenforceable, the rest will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign your rights without our written consent; ListBuddy may assign its rights in connection with a financing, reorganization, merger, or sale of the business or its assets.
ListBuddy LLC
18 Ramkay Drive
Fairfield, New Jersey 07004
Email: support@listbuddy.org